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Free shipping on orders above Rs. 3,500
1 YEAR COLOR WARRANTY
10,000+ HAPPY CUSTOMERS
FREE SHIPPING ABOVE RS. 3,500
1 YEAR COLOR WARRANTY
10,000+ HAPPY CUSTOMERS

FAQs

Find answers to the most common questions about our jewelry and services here. If you can't find what you're looking for, feel free to contact us at order@clara.pk ☺️

Orders

Yes. The minimum order value for all purchases is Rs. 1,000 (excluding shipping charges). Orders below this amount cannot be processed.

Orders are usually processed within 24 hours of being placed. Processing may take longer if we need to verify customer details, resolve stock availability, or confirm an incomplete shipping address.

Orders are processed quickly to ensure fast dispatch. If you need to make changes or cancel your order, contact us within 3 hours of placing your order via WhatsApp or email. Once an order has been dispatched, we may not be able to make any changes.

Once your order has been dispatched, you'll receive tracking details via email. You can also WhatsApp our team at +92 320 1210531 for assistance.

We offer multiple secure payment options for your convenience, including:

- Cash on Delivery (COD)

- Debit & Credit Cards (via PayFast)

- Easypaisa

- JazzCash

- Bank Transfer (share payment screenshot on WhatsApp)

All available payment options will be displayed during checkout.

We offer a complimentary mystery gift on orders above Rs. 10,000. Each gift is randomly selected from our collection and is automatically assigned during order processing.

Unfortunately, we cannot accommodate requests for specific items, and customers cannot choose or exchange their mystery gift. The surprise is part of the experience 🥰

Packaging and Gifting

Every CLARA order is carefully packaged to ensure your jewellery arrives safely and beautifully presented. As standard, up to two jewellery pieces are packed in one CLARA box.

You can find videos of the packaging on our Instagram here.

Yes. Additional CLARA gift boxes are available for Rs. 100 per box.

Orders with a total value of Rs. 10,000 or above are eligible for complimentary additional gift boxes upon request.

If additional gift boxes need to be sent separately because packaging instructions weren't provided when your order was placed, a Rs. 250 delivery charge will apply.

At this time, we don't offer personalised notes, customised packaging, or gift wrapping services. All orders are packaged in our standard signature packaging to ensure they arrive safely and beautifully presented.

Shipping and Exchange

Delivery timelines vary depending on your location. Here are our standard delivery timelines:

➡️ Nationwide: 5-6 days
➡️ Karachi: 3-4 days

For express shipping, please visit our additional delivery options here.

You can review our exchange policy in detail here.

To initiate an exchange, please email pictures of the defective or incorrect item to help@clara.pk within 7 days of receiving your order.

Our team will assess your request and work with you to find a resolution.

Once your exchange is approved, we will issue store credit equal to the value of the returned product(s) in the form of a voucher. This voucher will be applied to your next order.

Please note: We do not provide cash refunds; only vouchers are issued against returns or exchanges.

If your item is damaged or faulty upon delivery, please contact us within 14 days at help@clara.pk with photos of the damaged product. We will assess the situation and arrange for an appropriate solution.

The customer is responsible for all shipping and handling costs related to exchanges or returns.

We recommend using a trackable shipping service for returns to ensure the safe arrival of the item. More details can be found on our Exchange Policy page.

If you've received store credit, you can apply it on the checkout page when placing your next order.

Store credit can only be used towards the value of products and cannot be used to cover shipping charges.

Please note that store credit does not count towards promotional order value thresholds. For example, if your order qualifies for Rs. 10,000 only after applying store credit, it will not be eligible for a complimentary mystery gift.

Quality and Care

Our jewellery is crafted from stainless steel with 18K gold plating, making it durable enough for everyday wear. All pieces are tarnish-resistant, waterproof, sweatproof and hypoallergenic.

Yes. We proudly offer a 1-Year Colour Warranty on all jewelry.

If your jewelry experiences colour fading or tarnishing under normal use within one year of your purchase date, we'll happily replace it in accordance with our warranty policy.

Simply contact our customer support team with your order details and photos of the affected piece.

Please note that our 1-Year Colour Warranty covers only colour fading or tarnishing under normal use and does not cover physical damage after the initial 7-day claim period.

Absolutely. Our jewelry is designed for everyday wear and is waterproof, sweatproof, and tarnish-resistant.

To keep it looking its best, we recommend avoiding unnecessary exposure to harsh chemicals such as perfumes, lotions, cleaning products, chlorine, and bleach.

While the jewellery is highly durable, following these simple precautions will help preserve its shine and finish for longer.

Every order includes a jewellery box with a protective sheet for safekeeping when your jewellery isn't being worn.

For the best longevity, we recommend:

- Storing your jewellery in its box after use.

- Keeping it away from perfumes, cosmetics, and household chemicals.

- Wiping it gently with a soft, dry cloth after wearing.

- Storing pieces separately where possible to minimise scratches.

- Removing jewellery before activities that may expose it to harsh chemicals or excessive abrasion.

With proper care, your jewellery will maintain its beauty and finish for years to come.

If your jewellery arrives damaged during transit or has a manufacturing defect that becomes apparent upon first wear (such as being bent, broken, snapped, or scratched), please contact us within 7 days of receiving your order by emailing help@clara.pk with your order number and clear photos of the item.

Claims reported within this 7-day period will be reviewed and, if approved, resolved in accordance with our Exchange Policy.

Damage caused by accidents, misuse, improper handling, excessive force, chemicals, or unauthorised repairs is not covered.