Refund policy

  

1. Refunds

CLARA does not offer cash refunds. Approved returns or exchanges are issued as store credit (e-voucher) only.

2. When can I request an exchange?

You may request an exchange in the following situations:

- You received a damaged, faulty, or defective item.
- You received an incorrect item.
- Your package arrived completely damaged.

All exchange requests must be submitted within 7 days of receiving your order.

3. If we made a mistake

If we've sent the wrong item or your jewellery arrives damaged or defective, we'll happily arrange the exchange and cover the necessary shipping costs.

Please email clear photos and videos of the issue to help@clara.pk within 7 days of delivery.

4. If the exchange is due to your order

If you wish to exchange an item because you selected the wrong size or made an error while placing your order:

- The item must be unworn and returned in its original packaging.
- The customer is responsible for all return shipping costs.
- The customer is also responsible for the shipping cost of the replacement item.
- Any applicable price difference must be paid before the replacement is dispatched.

5. Store Credit

Once your exchange request has been approved and the returned item has been received and inspected, we'll issue an e-voucher equal to the value of the approved item (as shown on your invoice). This voucher can be used towards your next purchase.

Please note: Shipping charges paid against original order are non-refundable and cannot be converted into store credit. 

6. How do I request an exchange?

Email help@clara.pk with:

- Your order number
- A description of the issue
- Clear photos and videos (if the item is damaged, faulty, or incorrect)

Our team will review your request and respond as soon as possible.

7. Returning your item

Please send your exchange to:

Allied Ecommerce Solution – Karachi Fulfillment Center
Mehran Tower, Sector 7-A, Korangi Industrial Area, Karachi
Contact: Sarfaraz – Allied Ecommerce
Mobile: 0341 7310047

Warehouse Receiving Hours: Monday to Saturday: 10:00 AM – 4:00 PM

After dispatching your return, please share the courier tracking number with our customer support team via WhatsApp or email. This helps us monitor your return and process your exchange as quickly as possible.

8. Important Conditions

We reserve the right to decline exchange requests if:

- The request is made after 7 days.
- The jewellery shows signs of wear, misuse, damage, or alteration.
- The item is returned without its original packaging.
- The requested item is no longer available in stock.