Exchange Policy

Please note:

• Items purchased on sale are not eligible for return or exchange.
  

• No cash refunds. Only e-vouchers will be issued for approved exchanges.
  

1. Overview

CLARA does not offer exchanges unless one of the following applies:

• The product is damaged, faulty, or defective at the time of delivery.
  

• The product received is different from what was originally ordered.
  

• The package is broken.
  

In these cases, claims must be made within 7 days of your order date.

2. How to raise a dispute

If you receive a faulty or incorrect item:

• Email clear photos of the issue to help@clara.pk
  

• Be sure to send your request within 7 days of delivery
  

We review each case individually and aim to handle all disputes fairly and promptly.

3. Voucher issuance

If your claim is approved:

• You'll receive an e-voucher/store credit for the full product value, as per your invoice
  

• The voucher will be applied to your next CLARA order
  

4. Shipping responsibility

For any exchange-related shipping, the customer is responsible for all return and re-delivery shipping costs.