Shipping & Refund Policy

 

Please note:

• Items purchased on sale are not eligible for return or exchange.

• No cash refunds. Only e-vouchers will be issued for approved returns or exchanges.
  
  

1. Exchange & Return Policy

Currently, CLARA does not offer returns or exchanges unless one of the following applies:

• The product is damaged, faulty, or defective at the time of delivery.

• The product received is different from what was originally ordered.
  

• The package is missing key components, such as tags, labels, or original packaging.
  

In these cases, claims must be made within 14 days of your order date.

2. How to Raise a Dispute

If you receive a faulty or incorrect item:

• Email clear photos of the issue to help@clara.pk
  

• Be sure to send your request within 14 days of delivery
  
  

We review each case individually and aim to handle all disputes fairly and promptly.

3. Voucher Issuance

If your claim is approved:

• You'll receive an e-voucher for the full product value, as per your invoice
  

• The voucher will be applied to your next Clara order
  
  

4. Shipping Responsibility

For any exchange-related shipping:

• The customer is responsible for all return and re-delivery shipping costs.